Did the latter benefit from the impact or was it harmful? What steps should be taken to ensure agreement of all stakeholders in determining impact and aligning expectations? Figure B: Alignment Framework: Investor and Beneficiary Experience
The framework shows feedback loops, and this is an ongoing assessment process used from entry and exit of an investment. The Theory of Change and Logic Model—or road map for impact—will likely change based on findings. This alignment comes through listening and learning together and it takes time, money, and intention. What is the value of ensuring community involvement in investment experiences? As a daughter of immigrant parents, Fay Twersky, President of the Arthur M. Blank Family Foundation and former head of the Bill and Melinda Gates Foundation Learning and Evaluation division, says she believes “that people know what they need, and we should ask them and involve them.” 26 Twersky has a lot of experience in listening to beneficiaries as former lead of effective philanthropy at the William and Flora Hewlett Foundation. She co-founded the Fund for Shared Insight, a philanthropic collaborative to support community-based learning. She was instrumental in starting the Feedback Lab and supporting the early start-up of 60 Decibels—an international measurement consultancy focused on understanding impact from beneficiaries and consumers. SIIF has involved 60 Decibels in IMM and evaluating the efforts of one of its investees. This case will highlight examples in the Japan Impact Economy ecosystem either involving community or examining ways to include community perspectives in the impact investment process. 172
Ten Years in the Making
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